Privacy Policy

When using this website we obtain personal information about you which is not usually publicly available, such as your name, email and past use of our site.

This policy does not apply to companies we do not control or third parties we do not employ or manage.

We do not store your credit card or Paypal account details.

Payments are processed by our payment provider and they retain this information to allow us to receive your payment or make refunds where necessary.

We do not rent, sell or share personal information with any other third party or company except to provide the products you have requested from our site.

We may however share information to investigate, prevent or take action regarding suspected fraud or illegal activities of any kind.

Who we are

Our website address is: sohoslondon.co.uk.

What personal data we collect and why we collect it

We collect information about you during the checkout process on our store.

In order to fulfill your order, we need to collect certain data:

  • Name
  • Email address
  • Phone number
  • Username
  • Password
  • Shipping address
  • Billing address

If you select the option, payment card details are saved on Stripe servers, we do not save details on our website.

In addition to personal information, we may also collect the following from visitors to your website:

  • Cookies, pixels, and web beacons
  • Analytics
  • Crash reporting

The types of personal information you collect in this way might include:

  • IP address
  • Cookie ID
  • Device ID
  • Operating system
  • Browser type
  • Website or app usage information
  • Location
  • Referral information (i.e. the website the visitor came from)

Comments and reviews

When visitors leave comments or reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

Relevant personal data (name and, email address) is captured when someone submits a contact form. We will keep contact form submissions for a certain period for customer service purposes, until we are requested to remove it, but we do not use the information submitted through them for marketing purposes.

Cookie Policy

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

About this cookie policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website

Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: sohoslondon.co.uk

What are cookies?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

If you make an order, leave a comment or a review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our account login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

How do we use cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session,  click on the “Cookie Settings” link below. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

Cookie settings

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to track visitor numbers, page views etc. 

By default, WordPress does not collect any analytics data. However, our web hosting account will collect some anonymous analytics data in the form of visitor numbers, page views etc.

Our e-commerce plugin (WooCommerce) also provides analytics services on orders. 

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

Practically every business needs to share personal information or to allow other companies to collect personal information on its behalf.

Our customers’ personal information is be processed by third parties such as WordPress, WooCommerce, Stripe (which processes card payments on behalf of WooCommerce Payments) and Paypal Checkout. Payments are processed by our payment provider and they retain this information to allow us to receive your payment or make refunds where necessary.

We use a Google Analytics plugin to analyse our customers’ behaviour and help us improve our website, their privacy policy page can be found here: https://policies.google.com/privacy?hl=en

We also share personal information with:

  • Email marketing companies such as MailChimp
  • Online survey companies such as SurveyMonkey
  • Mail carriers such as Royal Mail

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To request to view or remove your user data you may email us at the following address: privacy@sohoslondon.co.uk 

Where we send your data

Visitor comments may be checked through an automated spam detection service.

If you leave a comment or review, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. 

Your contact information

If you have any questions or concerns about Soho London’s Privacy Policy or data processing please contact us at privacy@sohoslondon.co.uk 

 

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