Delivery

Deliveries

  • Soho’s London offer free standard delivery on all UK orders over £50.
  • We endeavour to deliver standard delivery parcels within 3-5 working days, however it can take up to 7 days during busy periods.
  • For first class post we endeavour to delivery within 1-2 working days, however it can take up to 4 days during busy periods.
  • We cannot provide exact delivery dates for items posted to countries outside the UK.
  • UK deliveries will all require a signature on receipt of your parcel.
  • For deliveries outside of the UK (EU and rest of the world) we will use a tracked and signed for service.
  • Please note that sometimes items from the same order might arrive in separate parcels.

 

Set postage costs are below:

ProductStandard
Postage UK
Standard multiple items UK1st Class Postage UK1st Class multiple items UKStandard
Postage EU
Standard Multiple EUStandard Postage Rest
of the World
T-Shirt£3 for 1 item£5 for multiple items (hoods/tees)£4.50 for 1 item£6 for multiple items (hoods/tees)£12 for 1 itemeach additional item
£5 each
£15 per item
Hoodie£4 for 1 item£5 for multiple items (hoods/tees)£5.00 for 1 item£6 for multiple items (hoods/tees)£12 for 1 itemeach additional item
£5 each
£15 per item

 

Order fulfilment

If we dispatch goods and it is established beyond all doubt that Soho’s London:

  • Failed to deliver and no signature is received.
  • Goods are faulty or damaged.
  • The correct item is not delivered.

Soho’s London will refund the customers return postage costs if sent by second class requiring a signature. To enable us to refund the cost please send us a scan of your postal receipt. Unfortunately, we will be unable to refund without this.

In all other circumstances the customer will bear the cost of returning items sent by us in accordance with your original purchase.

The goods are the responsibility of the customer immediately upon receipt of a signature when delivered. In the event of the item being returned to Soho’s London the goods remain the responsibility of the customer until signed for by Soho’s London.

Soho’s London cannot accept responsibility for goods lost in the post.

 

Cancellations

You have the right to cancel your purchase within 14 calendar days, from the day after you receive the goods from Soho’s London.

To do this email us on sales@sohoslondon.co.uk (this must be done online).

When in possession of the goods you are under a duty of care to take reasonable care of them, i.e. clean and free from odour and stains with the original packaging and all garment tags attached.

Returns

Any item not returned in the condition as above will be sent back to the sender, who will be charged the delivery costs. We cannot accept responsibility for goods lost or damaged when they are returned. We recommend that all goods be returned using a service that can be tracked and needs a signature.

We are unable to accept returns if the purchase was not cancelled within 14 calendar days, from the day after the goods were received. We will return the goods ordered prior to delivery and will charge you the delivery costs involved.

Unless goods are faulty and have a manufacturing fault or they have been incorrectly sent the customer is responsible for the cost of returning to us.

Please note that all the graphics on our garments are individually printed and there might be variations in colour and position of graphic on garments to that seen on the website product image.

Refunds will only be issued to the original payment method.

Please fill in our returns form and send back with the item to be returned.

We recommend that all goods be returned using a signed for service (taking out tracking).

 

Returns form

 

How to return your purchase

Please email us the reason for your return before returning the goods. Please use your order number which must be written on the returns form which you should include in with your package. Please ensure that the item(s) being returned are in original packaging with all tags attached, unworn and free from odour.

Please be aware that you must pay the delivery charge to return the original purchase(s) and we recommend you use signed for service in the UK, and tracked and signed for in other countries, as we are not liable for goods lost or delayed in the post. Goods are the responsibility of the customer until signed for by Soho’s London.

 

How to exchange your purchase

If you wish to change your purchase for another style or size follow our refund guidelines including £4 for postage (UK only).

 

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